Terms & Conditions

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                               Terms & Conditions (Felcan Pets Relocation Worldwide)

   (Applicable for all Export/Import Consignments managed by Felcan Pets Relocations Worldwide)

1. Scope of Services & Shipment-Specific Inclusions

Our company provides pet export services strictly as per the service components explicitly outlined in the final accepted quotation. The nature, scope, and delivery mechanism—whether administrative, logistical, veterinary, or regulatory—shall be governed by internal protocols and prevailing international best practices, as interpreted and implemented by our company. Any service not expressly mentioned in the quotation shall be deemed out of scope and may be arranged, if feasible, only at an additional cost and solely at our discretion.

1A. Excess Baggage / In-Cabin Travel (Accompanied Pet)

Included Services (As Quoted):

Regulatory export documentation as per Indian law Procurement of the No Objection Certificate (NOC) Coordination of serum antibody titre testing (if applicable) Final delivery of approved export documentation to foreign agent (Handover only)

Not Included: Any post-documentation responsibilities unless the foreign agent is recommended by us and engaged formally Charges payable to foreign agents or assurance of their performance Ground handling or clearance at destination unless pre-agreed in writing Local cab/transport services unless booked in advance at additional cost Ancillary services including microchipping, veterinary health certification, courier logistics, or blood collection—these can be facilitated on request, subject to feasibility and additional charges

Client Responsibilities: Booking of flight tickets for both owner and pet Independent coordination with destination-side agencies unless contracted through our

partner network Timely submission of accurate and complete documentation

1B. Manifest Cargo (Unaccompanied Pet Transport)

Included Services (As Quoted): End-to-end export documentation

Procurement of NOC from competent authority Local customs clearance (Indian side only) Transport to airline cargo terminal Air Waybill (AWB) booking and coordination of departure logistics

Not Included: Destination-side handling or clearance unless pre-contracted through a partner agent Any costs related to medical testing, vaccination, blood draw, certification, microchipping, or courier—available optionally at additional cost

1C. Excess Baggage / In-Cabin Travel (Accompanied Pet) / Manifest Cargo (Unaccompanied Pet Transport)

1. Scope of Engagement

We assist in import permit procurement as per the regulatory framework prescribed by the Ministry of Animal Husbandry & Veterinary Services (AH&VS) and Animal Quarantine & Certification Services (AQCS).

Services include: Review and verification of eligibility and documentation Preparation and submission of the import permit application Coordination with competent authorities for processing

The above constitutes our entire scope. All other services are separate unless explicitly listed in the quotation.

2. Client Responsibilities

Clients must: Provide accurate documentation including passports, travel proofs, pet health/vaccine records, and ownership history Disclose previous permit attempts or imports Confirm pet’s compliance with ownership and import eligibility criteria

Failure to disclose may result in permit rejection and forfeiture of fees.

3. Permit Issuance & Authority Discretion

Final approval rests solely with AH&VS and AQCS. Felcan Pets Relocation Worldwide shall not be liable for: Processing delays due to government workload Resubmission requests or clarifications

Rejection owing to incorrect ownership or travel status

4. Timelines & Validity Permit processing: 10–30 business days (variable) Fast-track (if available) incurs an additional charge Permit validity: 30–60 days (subject to official policy)

5. Arrival Conditions Pets must land only at authorized ports of entry (Delhi, Mumbai, Chennai, Bangalore,

Hyderabad, Kolkata, or others as allowed by the competent authority) The pet must undergo mandatory inspection at the designated office of the competent authority immediately after arrival—non-negotiable

6. Non-Inclusions

Unless paid for separately, the following are excluded: Airport handling Airline bookings Veterinary support Quarantine facility bookings Duties, demurrage, or customs charges Liaison with freight handlers or airline agents

2. Destination Country Import Clearance & Destination Liabilities

Import-related charges such as duties, brokerage, quarantine, or destination-side services are

excluded from our quotation unless explicitly mentioned. The client must: Liaise with destination authorities for real-time updates on import procedures and costs Take full responsibility for compliance with destination entry protocols

Also excluded unless explicitly quoted: Veterinary care or vaccinations Transit care, boarding, or insurance Off-hour or holiday handling Refunds for delivered crates or accessories

Additional documentation not mentioned in the scope

3. Flight Amendments Changes requested >14 days prior to departure: Subject to rebooking charges Changes <14 days: Freight charges will be forfeited

4. Payment Terms

4.1 Booking and Deposit

• A non-refundable booking deposit (Advance) is required to secure your pet's relocation date. This deposit will be applied toward your final service invoice. i.e 50% of the over all shipment value or Total Air freight amount + Air way bill Booking charges which ever is higher.

4.2 Balance Payment

• The remaining balance must be paid at least 10 days prior to departure.
• Accepted payment methods include: bank transfer, credit/debit card, and other specified modes.

4.3 Price Revisions & Additional Charges

Quotes are subject to change due to:

• Airline fluctuations, government fees, currency conversions.
• Regulatory compliance costs.
• Changes under 25% of the total estimate may be charged automatically; higher amounts will be confirmed with the client before processing.

4.4 Transaction Fees

• Refunds may incur a transaction fee (i.e, 3%, for all payments made through any and all 3rd party payment Gateway) to cover processing costs.
• Clients bear full responsibility for international currency fluctuations and bank conversion.

5. Refund & Cancellation Policy

5.1 Full Refund Eligibility

• Cancelations within 24 hours of booking: full refund of paid amounts, minus any direct expenses already incurred by our team.

5.2 Partial Refund Terms

• If cancelled outside the 24-hour window but before [15 days] of relocation:
• Refund = Paid amount MINUS the non-refundable deposit and any prepaid vendor or regulatory costs which also includes govt fees & liaison charges.
• Non Refundable Deposit / Booking Advance includes Origin Charges, Airway Bill Booking Charges & standard cancellation charges.
• Standard cancellation charge (only for cab & crate booking) :
• Cab: Rs.2500 fixed cancellation charges
• Crate Booking: Rs.2500 fixed cancellation charges .

5.3 No Refund Scenarios

• Once processing has begun (after 24hrs of booking confirmation)—such as documentation, foreign agent co-ordination, crate procurement, or NOC (No Objection Certificate) processing—cancellations become non-refundable.
• Foreign Agent Charges - 100% no refund on cancellation requests 24hrs after booking.

5.4 Refund Processing Timeline

• Refunds are processed within 7–45 business days, depending on the payment method and banking timelines.

5.5 Exceptions & Special Conditions

• For international relocations : stricter cancellation timelines may apply, with higher non-refundable charges due to overseas logistics
• Some services may be explicitly marked as non-refundable in booking confirmations

6. Automatic Payments & Payment Plans

• If a payment plan is offered, enrollment in automatic payments continues until the full balance is paid. Clients may terminate this arrangement upon written notice.
• Overdraft or bank charges arising from failed automatic payments are the client’s responsibility.

7. Refund Process & Requirements

7.1 Submission

• Clients must submit refund requests via email to [email address], including:
• Booking reference.
• Reason for cancellation.
• Date and time of refund request.

7.2 Verification

• Requests will be reviewed and processed upon validation of booking details, service stage, and incurred costs.

7.3 Refund Issuance

• Approved refunds will be issued via the original payment method within 7–45 business days .

8. Quotation Validity & Price Revisions

Quotations are valid for 15 days from issuance. Upon expiry, a new quotation may be issued due to: Airline rate changes, fuel surcharges, embargoes, seasonal pricing, or regulation shifts Client-requested material changes

Only the most current quotation shall apply.

9. Airline Pricing & Variability

Quoted airfreight charges are indicative and depend on: Verified crate dimensions and weight Real-time airline tariffs and capacity Fuel surcharges, route changes, or embargoes

Clients agree to pay any cost differentials as assessed at time of booking.

Unless explicitly mentioned, the following are not included: Handling between 8:00 PM–8:00 AM, weekends, or holidays Delays due to document re-issuance or veterinary issues

10. Additional & Discretionary Charges (To be borne by client) Waiting times due to client-caused delays or errors Freight recalculations due to crate or pet size changes Additional Air Freight charges due to crate change upon Airlines instructions.

11. Serum Antibody Titre Testing Low titre results require re-testing at client’s expense Courier fees for external collection to be borne by client Turnaround depends solely on the diagnostic lab. Fast-track options may be available, only on payment of additional fee

12. Limitation of Liability

Felcan Pets Relocation Worldwide is not responsible for: Airline delays, customs issues, strikes, embargoes, or force majeure Illness, stress, injury, or mortality of pets during or post transit Crate/accessory loss or damage after dispatch Failures beyond our control post-handover to third parties

Sedatives are prohibited. Emergency treatment, if needed, will be executed at owner’s cost.

13. Client Obligations Declare all medical, behavioural, or breed-related concerns Provide compliant crate (unless supplied by us) Follow export procedures as laid out in quotation and advisory timeline

14. Conduct & Service Termination

Service will be immediately terminated for: Unsafe pet behaviour Abusive conduct by client Changes introduced post-quotation approval

Zero tolerance applies to threats or misconduct.

15. Regulatory Compliance & Client Interference

We adhere strictly to mandates issued by the Ministry of Animal Husbandry & Veterinary Services (AH&VS), Indian Customs, AQCS, and all relevant authorities. Client’s must not attempt to alter, bypass, or reinterpret regulations. Any such interference shall lead to: Immediate termination of services without refund Cancellation fee of INR 25,000 or the total quotation value, whichever is lower Full charge for all services rendered up to the point of termination

16. Timelines, Expedition & Country Regulations

Each country has its own import/export regulations, and our company shall define a precise

process timeline in line with such laws, which must be strictly adhered to by the client.

If a client request’s expedited processing and the timeline is not practically viable within legal

constraints, no refunds will be issued for shipments that cannot be completed. Where expedition is possible and compliant with all regulations, we may offer accelerated processing at an additional cost, but without any assurance of success.

**Although certain procedures in this process are conducted by government authorities free of cost or at no charge, our company retains the right to levy a professional service fee for the facilitation, processing, and execution of these services.

17. Liability & Limitation

• Our liability for any claims related to services provided will not exceed the amount paid by the client.
• We reserve the right to cancel bookings if the requested services fall outside our operational domain (e.g., restricted breeds, prohibited countries)

18. Final Agreement & Authorization

By confirming the quotation, the client: Accepts all terms & conditions Authorizes our company to act on their behalf for all services covered Waives liability for third-party performance or regulatory rejection

                                                                   Privacy Policy

Effective Date: 01/09/2025
Last Updated: 16/09/2025

1. Introduction

Felcan Pets Relocation Worldwide respects your privacy and is committed to protecting it through this Privacy Policy. This policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.felcanpetrelocations.com , as well as your rights and choices regarding that information.

Please read this policy carefully. If you do not agree with its terms, you must discontinue use of our website.

2. Information We Collect

We may collect the following types of information:

a) Personal Information

When you interact with our site, we may collect personal details you voluntarily provide, such as:

• Name
• Email address
• Phone number
• Billing and shipping details (if applicable)

b) Non-Personal Information

We automatically collect certain information when you visit our website, including:

• IP address
• Browser type and version
• Pages visited and time spent on the site
• Device type and operating system

c) Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze website traffic, and understand user behavior. You can manage cookie preferences in your browser settings.

3. How We Use Your Information

We use the collected information to:

• Provide and improve our  website and services
• Respond to your inquiries and requests
• Send administrative communications (e.g., updates, policy changes)
• Process transactions (if applicable)
• Analyze user behavior to enhance user experience
• Comply with legal obligations

4. How We Share Your Information

We do not sell your personal data. However, we may share information in the following circumstances:

• With Service Providers: Third-party vendors who assist with hosting, analytics, payment processing, etc.
• For Legal Compliance: When required by law, regulation, or legal process.
• Business Transfers: In case of a merger, acquisition, or sale of assets, user data may be transferred.

5. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your data. However, no transmission over the Internet is completely secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal data
• Opt-out of marketing      communications
• Restrict or object to data processing
• Withdraw consent (where processing is based on consent)

To exercise these rights, please contact us at info@felcanpetrelocations.com.

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

8. Children's Privacy

Our website is not directed toward children under 13 (or the applicable age in your jurisdiction). We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The revised policy will be posted on this page with an updated “Last Updated” date. Continued use of our website constitutes acceptance of these changes.

10. Contact Us

If you have questions or concerns regarding this Privacy Policy, you may contact us at:

Felcan Pets Relocation Worldwide
Email: info@felcanpetrelocations.com
Phone: +91 8762932206
Address: No 29, First Floor ,10th Main 6th Cross Maruthinagar Malleshpalya Extn Thippasanda Post Bangalore 560075